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All Questions

Ordering

What is your vision?

We are on a mission to create luxury gym wear apparels at an honest price for everyone. As such we adopt a pre-order model and mainly sell our apparels online to keep the costs low. Hence, through eliminating the middle men and high rental costs, we can produce high quality apparels at a pocket-friendly price. Through this, we have a dream to make every lady look gorgeous while working out.

Shipping

Why do we have to cover shipping? And why is it more expensive?

With this campaign, we hope to let as many girls try out our apparels. Hence covering the overall shipping costs including the import tax would cover the basic costs to embark on this campaign.

Normally, we would only charge for shipping from our warehouse to your home, whereas for this campaign, we cover the shipping from China to Singapore, Import Tax and Warehouse to your home. However, it enables you to enjoy the apparel at 70% discount. Also, we will not be repeating this promotion again, it is only for the launch.

Shipping rates:

Singapore One Item - $15 Two Items - $25
5 Countries One Item – 19.90 Two Items – 29.90

Why is the cost of shipping cheaper for Singapore?

Our company is located in the sunny island of Singapore and hence the shipping cost locally will be lower.

Which countries are applicable?

We are extending this giveaway to Singapore, Malaysia, Philippines, Hong Kong and Australia. We are looking to expand to other countries in the future so don’t worry if you’re staying elsewhere. As a wise person says - good things are worth the wait.

How long will the item take to arrive?

The item will take roughly 2-3 months after you place your order with us. People who order earlier will receive it in 2 months and people who place it later will receive it in 3 months. In the situation, if there is a delay, we will keep you posted too. However, we will rush for it to be delivered as soon as possible. Thank you for your patience.

Why must we wait for nearly 2 months?

Through careful planning and negotiation with the manufacturer, we were able to launch this giveaway campaign. Hence, we adopted a pre-order model to enable bulk savings which are passed to you and also manage the inventory efficiently, hence eliminating waste. This is friendly to your pocket and also saves the environment, making it win-win for all of us. We just ask for some patience on your side.

Where do you ship to?

We currently ship to Singapore, Malaysia, Hong Kong, Japan, Australia and the Philippines.

What are the modes of shipment?

We ship with DHL to ensure that all parcels are trackable.

Product Q's

Who manufactures your products?

We work with an established manufacturer who has over 10 years of experience manufacturing for leading global brands. Together, we co-design with them, based on their extensive experience in design and textile. We also impose strict quality inspection process to ensure that each apparel is perfect before mailing them to you.

Who tested your apparels?

We work with fitness influencers who specialise in all types of exercise. From yogis to boxers, our apparels have been put to the test and received positive feedback. So fret not, our apparels are ready for the market. We also work with the market to listen to their feedback and will constantly improve our products over time. There is always room for improvement, in our eyes.

Discounts & Promotions

Why are you giving away your apparels?

As we are a new company, we understand that some customers might have concerns over the quality and fit. Hence we’d like to let everyone experience our apparel personally. After all, there’s no better way to evaluate the quality than to experience it yourself.

Which outfit are you giving away?

We want to let the market vote for their preferred outfit to be given away. Therefore, vote (which is like the picture of your favourite set) and we will give away the most popular one. It’s time to take action now.

How long will this giveaway last?

This giveaway will last for 1 month and is limited to 10,000 quantity for 6 countries. It’s a first come, first serve basis. Once stock runs out, we will close the giveaway.

What happens after the giveaway?

Your outfit will take around 2-3 months to arrive so you just have to sit back, relax, and wait for them to be delivered! Oh, remember to join our FB group to be updated on the process and do remember to tag us in your lovely photos. We’d love to hear your feedback on them, so that we can continue to provide better products for everyone.

What must I do to enjoy this promotional price?

It’s really simple. You either have to re-share our post on Facebook or share our Instagram post on your profile’s Instagram story. Then, during the checkout process, share your facebook and Instagram profile on the comments section, so that we can cross check on our side.

What happens if I don't do the above?

We remain the right to disqualify you from the giveaway if the criteria are not met. And we will refund your money.

Returns & Exchanges

Which countries are applicable?

We are extending this giveaway to Singapore, Malaysia, Philippines, Hong Kong and Australia. We are looking to expand to other countries in the future so don’t worry if you’re staying elsewhere. As a wise person says - good things are worth the wait.

What happens if I get the wrong size?

We’re so sorry if this happened! Do write to us and we will organize the best way to get the correct size over. We can organize a swap or send over a new one, once the product is sent back.

What is your return policy?

If the apparel does not fit you well, we do exchanges up to 30 days after the shipment. All you have to do is cover the postage cost to send the item back to us and we'll take care of everything else. If a size is out of stock, we will refund you the full amount in credits.

Are there any expiration date for the credits?

There are no expiration date for the credits.

Manufacturing & Sustainability

Other Stuff

What we can expect when we order?

Let us absorb the cost of the apparel. This means you would only have to cover the shipping costs from China to Singapore and subsequently Singapore to the country you’d like your apparel to be delivered too. We work with DHL to mail your items out. Do note that each customer can order a maximum of 2 items at one time.

Do you have a physical shop?

We sell our products mainly online and they can also be found in certain studios in Singapore. (can change according to which studio we are working with)

Who should I contact if there is something wrong with my order?

Do write to us at friend@gymwearmovement.com if there is any issue with your order!