Frequently Asked Questions
What is your vision?
We want to empower ladies to look and feel their best with stunning athleisure, designed for the home, workouts, leisure and even work. We work towards providing an extensive range, serving all sizes and shapes. We also want to provide them affordably. As such we adopt a pre-order model and mainly sell our apparels online to keep the costs low. Through this, we have a dream to make every lady look gorgeous while being comfortable.
Who manufactures your products?
We work with an established manufacturer who has over 10 years of experience manufacturing for leading global brands. Together, we co-design with them, based on their extensive experience in design and textile. We also impose strict quality inspection process to ensure that each apparel is perfect before mailing them to you.
Can I exchange if the size doesn't fit?
Yes, we provide the ability to exchange 1 time within 30 days, including for items that are being sold during sales. The process is to mail the item back to us, where the registered mail is covered by you. And we will mail back the preferred size. For overseas customers, you can send the items back (where the registered mail is covered by you) and we will send the correct size over, if the order is above $100. If it is below, then you have to cover to and fro courier charges.
What if I want to pay over instalments?
Sure, it is possible. You can use Rely, which breaks your final amount into 4 months payment.
Will you re-stock when an item is sold out?
We are transiting into a new collection and will not be re-stocking the items. If you are a fan of any of the designs, it is time to seize the opportunity.
What if I realise that I do not like the item?
No worries, we provide 100% no-risk guarantee where you can get a refund within 30 days, if you are not happy with the purchase.
When will I receive my items.
We take 2 to 3 weeks for the items to arrive at your home. Thank you for your patience.
How will it be delivered?
For local deliveries, it will be sent via local couriers. For overseas deliveries, it will be sent via Air Pak or Armax.
How do i qualify to redeem a complimentary item?
You qualify to redeem free items in these situations: 1) Purchase any order above $140. This can include discounted items and also a discount code can be used. As long the final order is above $140. Select your preferred item from the drop down menu. 2) Purchase any order above $200. Select one bra and leggings from the drop down menu. 3) Purchase any order above $400. Select any 4 items (except the sweater) from the collection and add them into comment note (below the cart).
How do I redeem a complimentary item?
Once your cart hits the targets, select any items and they will be carted out together. Only for the cart above $400, add these items into the comment note to redeem them.
Do you deliver overseas?
Yes, we do deliver overseas. The courier charges will vary accordingly to your locations. However, if your country is in lock down, sometimes we cannot deliver. For instance, Philippines. We currently deliver to Singapore, Malaysia, Australia, Hong Kong, Indonesia and Brunei.
How can I redeem a discount code?
You simply input into the discount box. This box appears when you begin to check out, and just before you input your credit card details (the page before), a box with the words - Gift Card or Discount code will appear. Input the discount code and the discount will be applied.
Why are most of the items pre-order?
We are a small company and we wanted to provide an extensive range of products for our customers because they are diverse and have different preferences. Therefore, we decide to provide a wider range of products, however make them pre-order to provide that variety. Saying that, we are transiting our bestsellers into ready stock to reduce the lead time too. This will happen by early June.
Can I pay via paynow?
Definitely! Yes, buzz us with the live chat. We will provide the paynow details and once it is paid, we will send you the invoice for your tracking. Thank you.
I am new to buying online. How does this work?
Thank you for your interest and trust. We understand many ladies are moving to online for buying their items. It is pretty straightforward, simply add the items into the cart and check out with a credit / debit card. If you are unsure, buzz us and you can pay us through paynow. Then, we will process a invoice for you once the payment is received. Thank you.
Can I refund a gift item? A product that I redeem as a gift?
We are sorry that gifts cannot be refunded because it is not part of your original order. Thank you for your understanding.
What if I want to refund a product and my order becomes less than the amount to redeem for the gifts?
In the situation, if you decide to refund an item in your order (e.g. of $140), then the complimentary gift would be void. You would need to return the refunded item and the gift back to us.
Can I drop my returned item at your place and pick another item?
We have moved our items to a warehouse and there is no stock at the return address now.
How can I get free shipping?
The shipping for Singapore is free above $50. For Malaysia, it is above $80. For HK and Brunei, shipping is free above $110.
I want to send to my friend as a gift. What must I do?
We can add a birthday card to your friend with a note. It is complimentary above $50. If it is below $50, it will cost $1. Remember to add a note so that we can write a note into the gift card. Thank you.